9 general skills or competencies (Job family competencies) for Conflicts Manager
Skill definition-Applying the knowledge of commercial law to regulate the conduct of persons, merchants, and businesses engaged in trade, sales, and commerce.
Level 1 Behaviors
(General Familiarity)
Names the principles and procedures of commercial law.
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Level 2 Behaviors
(Light Experience)
Supports the legal teams to provide first-class legal services.
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Level 3 Behaviors
(Moderate Experience)
Works with teams to ensure client contracts with third-party vendors comply with commercial law.
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Level 4 Behaviors
(Extensive Experience)
Reviews commercial content to ensure compliance with relevant laws, policies, and guidelines.
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Level 5 Behaviors
(Mastery)
Monitors new laws and regulations to identify those applicable to commercial compliance.
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Skill definition-Ability to comply with regulations and performance of obligations within the agreement.
Level 1 Behaviors
(General Familiarity)
Lists all the procedures used in verifying compliance with contract requirements.
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Level 2 Behaviors
(Light Experience)
Supports the development of contract compliance within your organization.
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Level 3 Behaviors
(Moderate Experience)
Reviews important contract language to identify financial and legal impacts.
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Level 4 Behaviors
(Extensive Experience)
Oversees the contract negotiations between both parties to ensure safety and regulatory compliance.
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Level 5 Behaviors
(Mastery)
Keeps up to date with all compliance policies to ensure alignment with contract agreements.
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8 soft skills or competencies (core competencies) for Conflicts Manager
Skill definition-Resolving all disagreements and confrontations at the individual, group, or situation level.
Level 1 Behaviors
(General Familiarity)
Lists typical scenarios that lead to conflict.
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Level 2 Behaviors
(Light Experience)
Uses the steps of specific techniques for conflict resolution.
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Level 3 Behaviors
(Moderate Experience)
Mediates and resolves conflicts among individuals, groups, and departments.
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Level 4 Behaviors
(Extensive Experience)
Supervises team leaders to act with integrity as they handle uncomfortable situations.
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Level 5 Behaviors
(Mastery)
Transforms stressful disagreements and hostile situations into win-win resolutions.
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Skill definition-Applying the knowledge of decision-making processes and techniques to analyze the facts to reach sensible conclusions and form objective opinions.
Level 1 Behaviors
(General Familiarity)
Lists techniques used for improving judgment.
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Level 2 Behaviors
(Light Experience)
Selects the suitable activities to follow from various competing priorities.
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Level 3 Behaviors
(Moderate Experience)
Leverages experience in collecting information and analyzing relevant data.
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Level 4 Behaviors
(Extensive Experience)
Utilizes logical and emotional thinking to generate a long-term solution.
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Level 5 Behaviors
(Mastery)
Monitors execution of decisions to ensure consistency with the original intention.
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Summary of Conflicts Manager skills and competencies
There are 0 hard skills for Conflicts Manager.
9 general skills for Conflicts Manager, Commercial Law, Contract Compliance, Contract Management, etc.
8 soft skills for Conflicts Manager, Conflict Resolution, Judgment and Decision Making, Team Management and Team Building, etc.
While the list totals 17 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Conflicts Manager, he or she needs to be skilled in Conflict Resolution, be skilled in Judgment and Decision Making, and be skilled in Team Management and Team Building.